Tatabat FAQ — Answers to All Your Questions

No. Under tatabat's policy, each person is allowed only one account. Attempting to open multiple accounts may result in all accounts being suspended and any deposited funds being forfeited. If you're unable to access your existing account for any reason, please contact our help center.

On the /login page, click the "Forgot Password?" link. Enter your registered email or mobile number and a password reset link or OTP will be sent within seconds. Set your new password and log back in. If you're still having trouble, contact our help center directly.

KYC (Know Your Customer) Verification It's required to protect your account and prevent fraud. You'll need to complete KYC to make withdrawals or place large bets. Typically, you just need to upload a copy of your national ID or passport along with a selfie. Verification is usually completed within 24 hours.

Yes, however this change cannot be made directly for security reasons. You'll need to contact our Help Center, and your information will be updated after identity verification. This is to protect your account from unauthorized changes.

tatabat is for users aged 18 and above only. Providing your date of birth during registration is mandatory, and your age is verified during KYC. Any account found to belong to a minor will be closed immediately.

Yes. As part of our responsible gaming policy, you can temporarily suspend your own account for a set period. To do this, contact the help center or go to your account settings. Visit the /responsible-gaming page for more details.

Your account may be temporarily locked after multiple incorrect password attempts or if suspicious activity is detected. It usually unlocks automatically after 30 minutes. For an immediate fix, contact the help center and verify your identity.

tatabat supports all major payment methods used in Bangladesh:

• Mobile Banking: bKash, Nagad, Rocket, Upay
• Bank Transfer: Directly from bank account
• Crypto: USDT, Bitcoin (for selected users)

Minimum deposit of just 200 BDT — the lowest in the market. The maximum single deposit varies by payment method, but is generally up to 500,000 BDT. VIP members can deposit even more. Visit the Cashier page for full details.

bKash/Nagad withdrawals typically 15 minutes to 4 hours is processed. Bank transfers may take 1–2 business days. Delays may occur if KYC verification hasn't been completed for first-time withdrawals or large amounts. Requests made between 11 PM and 6 AM will be processed in the morning.

In most cases, deposits are credited to your balance within 2–5 minutes. If it hasn't arrived after 15 minutes:

• Note your payment transaction ID
• Contact us via live chat in the help center
• Have your transaction screenshot ready

Issues are usually resolved within 30 minutes.

tatabat does not charge any fees on withdrawals. bonus balances cannot be withdrawn until the bonus turnover requirement is met. Your mobile banking provider (e.g., bKash) may charge their own small fee, which is outside tatabat's control.

Yes. For security reasons, Withdrawals can only be made to the same mobile number or bank account to the same account used for the deposit. This helps prevent money laundering and fraud, and ensures your funds are protected.

Yes. Once you log in to the Cashier section, you'll see the deposit number assigned to you. These numbers change regularly, so always check for the latest number before making a deposit. Sending to an old number may result in lost funds.

Common reasons include:

• KYC verification not completed
• Bonus turnover requirements not met
• Withdrawal attempted to a different account
• Suspicious Activity on Account

Contact the help center to find out why your request was rejected.

New members who register for the first time are eligible for a welcome bonus. Complete your registration on the /register page and make your first deposit. The bonus will be credited to your balance automatically. Visit the /bonus page for details on the bonus amount and terms.

Turnover This means you need to wager the bonus amount a set number of times before withdrawing it. For example, with a 10x turnover requirement on a BDT 1,000 bonus, you'd need to place a total of BDT 10,000 in bets before withdrawing. Turnover requirements vary by bonus — check the /bonus page for full details.

When a free bet is available, you'll see a "Use Free Bet" option in the payment section of your betting slip. If your free bet wins, only the profit is credited to your balance — the original stake amount is not included. Free bets are typically valid for 7 days, so make sure to use them in time.

Yes, but only after the turnover requirement has been met. Bonus balances cannot be withdrawn directly — you must first complete the required turnover. Once the turnover is met, the bonus is automatically converted to your cash balance and can then be withdrawn.

A reload bonus is an extra bonus on every deposit for existing members, typically offered on a weekly or monthly basis. Visit the /promotions page to see current reload bonus offers and apply.

Enter the promo code in the "Promo Code" field during registration, or in the cashier section at the time of deposit. Type the code carefully and click Apply. You'll see a confirmation message once the bonus is activated. Current promo codes are available on the /promotions page.

A cashback bonus means you get back a set percentage of your total losses over a specific period (usually weekly). Example: If you lose 10,000 BDT in a week and have a 10% cashback offer, you'll get 1,000 BDT back. This is credited automatically every Monday.

tatabat offers betting on 30+ sports:

• Popular: Cricket, Football, Kabaddi, Tennis
• International: Basketball, Baseball, Hockey, Rugby
• E-Sports: CSGO, Dota 2, League of Legends
• Virtual Sports: Virtual Football, Horse Racing

Live Betting is the ability to place bets in real time while a match is in progress. Odds shift moment to moment as the game unfolds. For example, in cricket, odds update after every ball. To access Live Betting, log in and head to the "Live" tab in the Sports section.

Cash Out This feature lets you exit a bet before the match ends. Go to the Live Bets section, find the "Cash Out" button on your active bet, and click the offered amount for an instant payout. Cash Out may not be available on all bets or events.

In an accumulator or parlay bet, you select outcomes from multiple matches at once. If all your picks are correct, the odds multiply and you win a much larger payout — but a single wrong pick means losing the entire bet. High risk, high reward.

If a match is cancelled or abandoned, the full stake for that bet will be refunded. For accumulator bets, the cancelled match is counted as 1.0 odds. Refunds are typically credited to your balance within 24 hours.

Minimum bet of just ৳50 and above. Maximum bet limits vary by event and market. VIP members can place higher bets. Visit the /vip page to unlock higher betting limits.

tatabat's Live Casino features:

• Baccarat — Most Popular
• Blackjack
• Roulette
• Dragon Tiger
• Teen Patti & Andar Bahar
• Slots — 500+ variants

tatabat is a licensed online betting platform. All transactions are secured with SSL encryption. Your personal information and financial data are stored in strict accordance with our privacy policy. Visit the /privacy-policy page to learn more.

Go to the "Security" section in your account settings and enable Two-Factor Authentication. You'll receive an OTP on your mobile every time you log in, keeping your account protected from unauthorized access. Keeping 2FA enabled is strongly recommended.

No. tatabat does not sell or share your personal information with third parties — Used solely for legal compliance or service operation purposes. Our full privacy policy is available on the /privacy-policy page.

Change your password immediately and notify the help center. Check "Active Sessions" in your account settings and log out any unrecognized devices. If 2FA isn't enabled, turn it on right away.

To permanently close your account, submit a written request to the help center. If you have a remaining balance, withdraw it before closing. Once closed, the account cannot be reopened.

Android and iOS The tatabat app is available for both platforms. Visit the /download page and download the APK file or App Store link for your device. On Android, you may need to enable "Unknown Sources" during installation.

Yes. tatabat's website is fully responsive on mobile, so you can access all features from any browser. That said, the app offers a smoother experience — faster load times, push notifications, and better battery efficiency.

When a new update is available, you'll receive an automatic notification when opening the app. You can also download the latest version from the /download page. The new APK can be installed without uninstalling the previous version.

Start by checking your internet connection. Clear your browser cache or try a different browser. For the app, try uninstalling and reinstalling it. If the issue persists, contact the help center — our technical team will resolve it quickly.

The tatabat app works reasonably well on low bandwidth. However, live streaming and Live Casino require a stronger connection. Live betting performs best on 3G or above. Sports Betting and slots run normally on slower connections.